Innovation is simply defined as something new or different. The evolution of banking technology involves a series of transformative advances that have shaped how financial services are delivered and experienced. DCCU provides comprehensive banking options that fit your life. We have embraced innovation that supports the banking needs of our members while keeping our mission of financial wellness at the forefront.

The consultative service we provide from our branches and Call Center is the foundation of how we support our members. At the same time, we offer banking tools that provide time-saving conveniences. “As technology continues to evolve, we must stay relevant to meet the needs of our members. I have worked here for 37 years, and our proactive, member-first approach is what makes us unique,” said Cindy Nuckoles, DCCU’s Information Technology Senior Vice President. “Behind our efforts in innovation are talented employees who believe in our mission and have a genuine desire to enhance our members’ banking experience.”

The mainstay of digital banking at DCCU is our Mobile App and Online Banking platform. Designed to provide 24/7 access to your account information, these tools allow you to complete a wide range of transactions from home or while on the go. Transferring funds between accounts, viewing transactions and account balances, paying bills, depositing checks, and applying for loans are some of the ways you can manage your finances from your computer or mobile device. “We all lead busy lives and coming into a physical branch location may not always be an available option,” said Cindy. “So, it’s important that we offer innovative tools that help you save time and streamline many aspects of your financial management.”

Our ATMs offer another convenient way to manage your finances. While withdrawing cash likely comes to mind first when you think about an ATM, you can also make deposits, check account balances, transfer funds, and more. DCCU recently introduced a new feature that blends standard ATM functionality with personal service – video banking. “We are really excited about the opportunities that video banking offers our members,” said Cindy. “From the convenience of your vehicle, video banking allows you to touch the ATM screen and have a DCCU Member Representative help you with your transactions in the same way they would at a drive thru.” We currently have five locations with ATM video banking technology – Grottoes, West Staunton, Windward Pointe in Fishersville, West Main in Waynesboro, and South High in Harrisonburg. “I encourage you to give video banking a try to see how it can help you save time while enjoying the personal service you expect from DCCU,” Cindy added.

As technology evolves, so do the needs and expectations of our members. While automation and self-service options help to streamline routine tasks, our employees are always available to address more complex needs. “Our goal is to leverage innovation that supports the member experience,” said Cindy. “We are committed to staying ahead of trends and continuously enhancing our digital offerings while honoring our mission and commitment to member value.”